Enquiry Management System
The gateway of your entire sales pipeline in KIA CRM — capturing leads from all digital and physical sources into a single centralized system.
Book a Free Demo See How It WorksWhy Enquiry Management Matters
See the difference between managing leads on WhatsApp and notebooks versus a centralized KIA Enquiry Module.
| Challenge Without CRM | Result With KIA Enquiry Module |
|---|---|
| ✕Leads lost in WhatsApp or notebooks | ✓Zero lead leakage — all entries centralized |
| ✕No follow-up visibility | ✓Real-time pipeline visibility for management |
| ✕Salesperson accountability unclear | ✓Every interaction logged against sales user |
| ✕Slow response to queries | ✓Auto-assignment + SLA-based response tracking |
| ✕No conversion analysis | ✓Source-wise conversion ratio & funnel monitoring |
Enquiry Pipeline Stages
Every enquiry moves through clear stages, so you always know where each lead stands.
See the Enquiry Module in Action
Real screens from KIA CRM — filter by status, source, state and sales user, and act on every enquiry in one click.
CRM Lead to Revenue Flow
From the first click or call to recorded revenue — ten steps, fully tracked inside your CRM.
Each Enquiry Record Contains
Every detail you need to qualify, follow up and convert — in a single record.
Customer Details
Name, mobile, email, address
Product / Service Interest
What the customer is looking for
Source of Lead
Website, JD, Facebook, cold call, field visit
Assigned Sales User
Who is responsible for this enquiry
Follow-up Date
Next scheduled interaction date
Status Tracking
Review Pending→Qualified→Win/Lost
Remark / Notes
All interaction history maintained
Enquiry Type & Category
Custom classification for reporting
Built to Convert More Leads
Powerful tools that keep your team fast, accountable and focused on revenue.
SLA-based Response Tracking
Flag enquiries not actioned within defined hours.
Lead Aging Report
Identify stale leads before they go cold.
Source-wise Conversion Ratio
Measure ROI of each marketing channel.
Sales Funnel Monitoring
Visual pipeline from enquiry to order.
Automated Reminders & Escalation
Never miss an overdue follow-up.
Download Excel & Upload New Data
Export the full list for management review and bulk import enquiries from external sources.
Leads assigned within the first hour of enquiry have 7x higher conversion rates. Use the ‘With Follow-up’ qualification path to auto-schedule the first touchpoint immediately after assignment. — KeywordIndia
Ready to stop losing leads?
Get a live walkthrough of the KIA Enquiry Management System.
Book a Free Demo Call +91-9811475755